Technical Field Service Engineer (Altherma) - Weybridge
Team
Field Quality Services [FQS]
Function description
Climate change and the demand for renewable source energy is both topical and important in today’s heating market, the opportunity to work in this fascinating growth area presents an exciting and fulfilling challenge for the right individuals. Daikin’s UK Heating division is growing rapidly with a range of high quality, market leading solutions that will shape the future of domestic home heating. Field Quality Services [FQS] are responsible for the provision of high quality after sales technical support for Daikin Airconditioning UK Limited. Department members will be required to work with customers, dealers and site engineers to resolve technical problems both in a hands-on capacity and through a telephone helpdesk facility. •To work within a team of Regional Field Service Engineers dealing the successful resolution of technical service queries from customers, dealers and site engineers. This service will be provided via the Helpdesk facility and through site visits. •To liaise with dealers, installers and on-site engineer to monitor our level of after sales support; to liaise with site engineers to assist with trouble shooting and commissioning. •Maintain good communication with customers with regard to ongoing investigative work. •To provide any necessary literature including Operating and Maintenance manuals. •To report on the product and monitor the reliability of the product and ease of installation. •To ensure that all activities comply with the company’s ISO 14001 environmental management system. •To ensure that all activities comply with health and safety requirements, including changes in legislation regarding the handling of refrigerants, and those of accepted good trade practice. •To undertake any training deemed by the company to be necessary to the effective execution of the duties of the company.
Profile
•Excellent communication skills [face to face and by telephone]. •Team player is essential. •Ability to work on own initiative and as part of team. •Good analytical skills. •Ability to prioritise own workload. •Flexible and confident individual who will be able to work in a rapidly changing environment (growth market). •Computer literate – Microsoft products [training will be given].
Offer
excellent benefits and renumeration package
General Details
Location: Weybridge Status: full time Contract: permanent Education level: A good grading at GCSE level in core subjects: Maths and English. Degree, NVQ or HNC in Heating. Department: FQS Experience: Experience in a mix of manufacturer’s heating systems. Proven track record of hands-on service and maintenance, together with familiarity of helpdesk support is advantageous. Previous experience of direct customer liaison would be advantageous.
How to apply
Please forward your CV and a completed application form to:
Lisa Lopez
Human Resources
Daikin Airconditioning UK Ltd
The Heights
Brooklands
Weybridge
Surrey
KT13 0NY
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