Complete heat pump maintenance after care service
Comprehensive heat pump maintenance package
The comprehensive heat pump maintenance package from Daikin UK offers a premium after-care service for Daikin Altherma systems. All parts, labour and call outs are covered in the unlikely event of a heating or hot water failure.*
For total comfort and peace of mind, this heat pump maintenance package also includes an annual maintenance visit, to help keep your system running efficiently throughout the year and minimise the risk of any breakdowns.
*subject to t&c’s
Comprehensive heat pump maintenance package response times
We always aim to respond to any call outs as quickly as possible (depending on engineer availability) and will strive to be with you within a 48 hour period. The annual maintenance visit is planned with you in advance, normally just before the peak heating season.
How much does the comprehensive heat pump maintenance package cost?
This comprehensive heat pump maintenance package costs £360 per year. When you apply for this package, we will conduct an inspection of your system to verify its suitability for the service. This initial visit is charged at £150 and includes the maintenance inspection. We will confirm whether the equipment passes the inspection. If you agree to proceed with the service package, a charge is made of £210 for the remaining balance. For each year onwards, the yearly amount will apply (currently £360).
If your equipment fails the inspection, we will quote you for the remedial works required to meet the standard (or define the outstanding issues). If you choose to proceed with the repair, then the comprehensive cover will be made available. However, if you don’t follow the guidance then we cannot provide you with comprehensive cover.
Basic heat pump maintenance package
Daikin UK’s basic heat pump maintenance package entitles you to an annual maintenance visit, during which our engineer will ensure that your Altherma heat pump is operating within the optimum conditions to maximise energy efficiency. Any potential issue can be dealt with by a Daikin engineer. You will also be entitled to a discount on the cost of spare parts and labour.
Basic heat pump maintenance package response times
Daikin UK will schedule the planned annual maintenance visit with you, usually during the off peak (Summer, Autumn) season. In the unlikely event of a fault, we will endeavour to respond as quickly as possible, but please note that priority is given to comprehensive maintenance package customers.
How much does the basic heat pump maintenance package cost?
The basic maintenance package costs £138 per year and is payable in advance, before we visit your premises. If any parts or remedial actions are required, we will provide an additional quotation for this work.
Call out response
It is important that your Daikin Altherma heat pump is maintained to maximise comfort and efficiency, as well as minimising the risk of any failure. If you do experience issues with your heating or hot water, you can request a service visit from one of our trained engineers - even if you don’t have an agreed maintenance package. The engineer will diagnose the fault and produce a quote for any remedial actions or spare parts required.
Call out response times
We always strive to prioritise call out requests to customers experiencing issues with their Daikin systems. Our aim is to be with you within a 48 hour period but please note that priority is given to comprehensive or basic maintenance package customers.
How much do call outs cost?
Daikin UK’s call out service costs £234. If we can resolve the issue without the need for any parts, this will be done within the price. However, if any parts or labour are required to resolve the issue, the engineer will produce an additional quote for this work.
All service offers are subject to payment in advance by cleared cheque or by debit/credit card. The comprehensive service is available on a monthly direct debit plan
All service prices are inclusive of VAT