Daikin project support and helpdesk

Homeowner support contacts

Whether you need detailed product information or have questions about your system, our dedicated homeowner support contact centres are here to assist you.

Daikin Altherma Contact Centre

01932 879271

Monday to Friday 8.00am to 5.00pm 

Daikin Gas Boiler Contact Centre

03456 460430

Monday to Friday 8am to 5.30pm and Saturday 9am to 4pm

Bank holiday  8am to 2pm (excluding Christmas Day)


Errors and Faults

If you suspect your Daikin domestic renewable heating system has developed a fault please check our "FAQ" page for help and advice.

In the event of a failure you are unable to resolve please contact your maintenance / installation company.

If you are unable to contact your maintenance / installation company please contact the Daikin Heating Contact Centre  (01932 879271) making sure you have your model numbers and serial numbers to hand. 

Residential property site visit request

To book a site visit for your Daikin Altherma system please contact the Daikin Heating Contact Centre on 01932 879271.

Commercial property site visit request

If you require assistance with your Daikin air conditioning system please complete the online form. We will be available to respond Monday to Friday between 9am and 5.00pm and will respond with a preliminary date during these times.


If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999

Don't smoke or strike matches.

Don't turn electrical switches on or off.

Do put out naked flames

Do open doors and windows

Do keep people away from the area affected

Do turn off the control valve at the meter if you can

Do go outside of the property for your own safety