Customer support

We offer our customers full access to a reliable network of technical and on-site service options to help manage your Daikin system.

Daikin Heating Contact Centre

Whether you need detailed product information or have questions about your system, our dedicated homeowner support line is here to assist you.

The Renewable Heat Incentive

The RHI is a UK Government scheme set up to encourage uptake of renewable heat technologies amongst householders, communities and businesses through financial incentives.

User guides

Download user guides for the Daikin heating range.

FAQ

From understanding how your unit works to general upkeep and care, our FAQ page gives all the answers to our most frequently asked questions.

Product Information

Receive more detailed product information and materials for your Daikin system.

SMELL GAS?

If you suspect a gas leak call the National Gas Emergency Service on 0800 111 999

Don't smoke or strike matches.

Don't turn electrical switches on or off.

Do put out naked flames

Do open doors and windows

Do keep people away from the area affected

Do turn off the control valve at the meter if you can

Do go outside of the property for your own safety

Support for domestic end users

Daikin UK’s exclusive guarantee gives you complete peace of mind and expert back up should you ever need it, so you can rest assured you’re buying the best in design excellence, quality and reliability.

Please check your installer has registered your warranty. If not, you can still register now by completing our online warranty registration form.

Residential property site visit request

To book a site visit for your Daikin Altherma system please contact the Daikin Heating Contact Centre on 0845 641 9271. Opening hours are Monday to Friday between 8am and 7.00pm and Saturday between 9am and 3.00pm. 

Support for commercial end users

Making a warranty claim

If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.

Commercial property site visit request

If you require assistance with your Daikin air conditioning system please complete the online form. We will be available to respond Monday to Friday between 9am and 5.00pm and will respond with a preliminary date during these times.