Win a trip to Malaysia and Thailand

Malaysia and Thailand are waiting. From vibrant cities and incredible food to stunning landscapes, rich culture and legendary hospitality, it's the kind of trip that stays with you long after you're home. 

From 1 October 2026, every qualifying Daikin air-to-water heat pump you purchase, install and register on Stand By Me or e-Care brings your business closer to one of 20 places on our installer incentive trip to Malaysia and Thailand in September 2027.

How it works

Register qualifying Daikin air-to-water heat pumps on Stand By Me or e-Care between 1 October 2026 and 30 June 2027. Your qualifying registrations earn points towards securing a place on the trip.

• Earn 1 point for every qualifying Daikin Altherma 3 registration
• Earn 2 points for every qualifying Daikin Altherma 4 registration
• Reach 75 incremental qualifying installations and secure your place automatically

Existing customers need to achieve at least 20 incremental registration points above their qualifying October FY25 to June FY26 performance to be eligible for a place. New customers need to achieve at least 20 registration points during the promotional period. Remaining places will be allocated to the highest-ranking eligible installer companies.

What's included 

Your trip begins with flights from the UK to Malaysia, where you'll spend the first three days before travelling on to Thailand for the next part of the adventure. 

Where you'll stay  

You’ll stay in high-end accommodation throughout the trip, giving you a luxurious and comfortable base to enjoy both Malaysia and Thailand. 

On the itinerary 

Expect a mix of memorable experiences, fantastic food and time to explore, with plenty planned across both Malaysia and Thailand. It’s a chance to experience the best of both destinations, with plenty to look forward to along the way. 

Terms and Conditions

Promotion Summary 

• Promotion: Daikin Malaysia and Thailand Installer Incentive Trip 2027 
• Promotional period: 1 October 2026 to 30 June 2027 
• Prize: One place on a six-day, multi-location Daikin installer incentive trip to Malaysia and Thailand 
• Trip date: September 2027, with exact dates to be confirmed 
• Places available: 20 
• Promoter: Daikin Airconditioning UK Limited, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY 

1. Eligibility 

1.1 The promotion is open to eligible Daikin installer companies that: 

a) are based in the United Kingdom; 

b) hold a valid Daikin installer account; 

c) register qualifying Daikin air-to-water heat pumps on Stand By Me or e-Care during the promotional period; and 

d) meet the qualifying criteria set out in these Terms and Conditions. 

1.2 Places are allocated per installer company, not per individual installer. 

1.3 Employees of Daikin Airconditioning UK Limited, their immediate family members and anyone professionally connected with the administration of the promotion are not eligible to participate. 

1.4 Utility companies, social housing providers and property developers are excluded from the promotion. 

1.5 Registrations relating to Utility, Social Housing or Developer projects are excluded and will not count towards: 

• Registration points; 
• Incremental registration points; 
• Minimum eligibility thresholds; 
• Guaranteed-place qualification; or 
• The allocation of any remaining trip places. 

1.6 For the purposes of Clause 1.5, excluded projects include installations undertaken for utility companies, local authorities, housing associations, social housing providers, property developers, housebuilders and new-build residential developments. 

1.7 Daikin reserves the right to verify the eligibility of any installer company, registration or installation at any time. 

2. Promotional Period 

2.1 The promotion opens on 1 October 2026 and closes at 23:59 on 30 June 2027. 

2.2 Only qualifying installations completed and registered on Stand By Me or e-care during the promotional period will count towards the promotion. 

2.3 Registrations submitted before or after the promotional period will not qualify, except where historical registration information is used to establish an existing customer’s baseline under Clause 4. 

3. Registration Points 

3.1 Qualification will be based on points earned through qualifying Stand By Me or e-Care registrations during the promotional period. 

3.2 Points will be awarded as follows: 

• One point for each qualifying Daikin Altherma 3 registered on Stand By Me or e-Care. 
• Two points for each qualifyingDaikin Altherma 4 registered on Stand By Me or e-Care. 

3.3 Points will only be awarded for qualifying products that have been purchased, installed and successfully registered during the promotional period. 

3.4 Cancelled, duplicate, incomplete, invalid or fraudulent registrations will not qualify and may be removed from an installer company’s points total. 

3.5 Registrations associated with the excluded customer types or projects listed in Clauses 1.4 to 1.6 will not receive points. 

4. Minimum Qualifying Criteria 

Existing customers 

4.1 An existing installer company must achieve a minimum of 20 incremental registration points above its qualifying registration performance recorded between October FY25 and June FY26 to become eligible for the opportunity to receive a trip place. 

4.2 The relevant October FY25 to June FY26 registration information held by Daikin will be used to establish each existing installer company’s baseline. 

4.3 Only points achieved above this baseline during the promotional period will be treated as incremental registration points. 

New customers 

4.4 A new installer company with no applicable qualifying registration history between October FY25 and June FY26 must achieve a minimum of 20 registration points during the promotional period to become eligible for the opportunity to receive a trip place. 

4.5 Meeting the minimum eligibility threshold does not guarantee a place on the trip, unless the installer company also meets the guaranteed-place criteria in Clause 5. 

5. Guaranteed Places 

5.1 An eligible installer company that achieves 75 incremental qualifying installations during the promotional period will be guaranteed one place on the trip. 

5.2 The 75-installation threshold is based on the number of qualifying installations and not the number of registration points earned. 

5.3 Each guaranteed place will count towards the total allocation of 20 trip places. 

5.4 Installer companies that secure a guaranteed place will be excluded from the ranking process used to allocate the remaining places. 

5.5 Guaranteed places are subject to the installer company remaining eligible and complying with these Terms and Conditions. 

5.6 If the number of installer companies achieving the guaranteed-place threshold exceeds the total number of places available, places will be allocated in the order in which the qualifying installation threshold was achieved, as determined by Daikin’s records. 

6. Allocation of Remaining Places 

6.1 Once all guaranteed places have been allocated and deducted from the total of 20 places, the remaining places will be awarded to eligible installer companies with the highest number of qualifying Stand By Me or e-Care registration points achieved during the promotional period. 

6.2 Installer companies must meet the applicable minimum qualifying criteria under Clause 4 to be considered for a remaining place. 

6.3 Eligible installer companies will be ranked according to their total qualifying registration points for the promotional period. 

6.4 The remaining places will be awarded to the highest-ranking eligible installer companies, up to the total number of places available. 

6.5 This promotion is not a random prize draw. Except for guaranteed places awarded under Clause 5, places will be allocated based on qualifying registration points and the ranking process described above. 

6.6 If two or more eligible installer companies have the same number of qualifying registration points for the final available place, Daikin reserves the right to: 

a) use the date on which the relevant points total was first achieved as a tie-breaker; or 

b) conduct a random draw between the tied installer companies. 

6.7 Daikin’s records relating to registrations, installations, customer status, points, baselines and qualification will be final for the purpose of allocating trip places. 

7. Notification and Acceptance 

7.1 Successful installer companies will be contacted by their local Daikin Sales Engineer. 

7.2 A successful installer company must accept its place and provide any requested information within 14 days of being contacted. 

7.3 If a successful installer company: 

a) cannot be contacted; 

b) does not respond within 14 days; 

c) declines the place; 

d) cannot provide an eligible attendee; 

e) is unable to attend on the confirmed trip dates; or 

f) no longer meets the eligibility requirements, 

Daikin reserves the right to withdraw the place and offer it to the next highest-ranking eligible installer company. 

8. Prize Details 

8.1 The prize consists of one place on a six-day, multi-location Daikin installer incentive trip to Malaysia and Thailand. 

8.2 The trip is expected to take place in September 2027. Exact travel dates will be confirmed by Daikin. 

8.3 The trip will include multiple locations across Malaysia and Thailand. The final destinations, itinerary, accommodation, activities and travel arrangements will be determined by Daikin and communicated to successful installer companies before travel. 

8.4 The prize includes: 

• Return flights from the United Kingdom; 
• Accommodation;
• Meals included within the official itinerary; 
• Organised excursions and activities included within the official itinerary; and 
• Ground transportation arranged by Daikin as part of the official itinerary. 

8.5 Any personal expenses or costs not expressly stated as included in Clause 8.4 will be the responsibility of the attendee. 

8.6 No cash alternative will be offered. 

8.7 Daikin reserves the right to substitute any part of the trip with an alternative of equal or greater value if circumstances beyond its reasonable control make this necessary. 

8.8 The final itinerary and trip arrangements may be amended where reasonably necessary for operational, safety or travel-related reasons. 

9. Nominated Attendees 

9.1 Each successful installer company may nominate one eligible person from within its business to attend the trip. 

9.2 If the original nominated attendee is unable to travel, the installer company may nominate a substitute attendee from within the same business. 

9.3 Any substitute nomination is subject to: 

a) prior approval by Daikin; 

b) the substitute being aged 18 years or over; 

c) the substitute being employed by, or formally associated with, the successful installer company; and 

d) all required information being supplied by the deadline communicated by Daikin. 

9.4 Any costs resulting from a late attendee change, including airline name-change or cancellation charges, may be the responsibility of the successful installer company. 

9.5 A trip place may not be sold, auctioned or transferred to another installer company. 

10. Travel Requirements 

10.1 Successful installer companies are responsible for ensuring their nominated attendees are available for the full six-day trip on the dates communicated by Daikin. 

10.2 Each attendee is responsible for ensuring that they: 

• Hold a valid passport; 

Meet all applicable entry and immigration requirements; 

Obtain any required visas or travel authorisations; 

Meet any applicable health or vaccination requirements; and 

Comply with all airline, border and local authority requirements. 

10.3 Each attendee must arrange and maintain adequate personal travel insurance for the full duration of the trip. 

10.4 Travel insurance is not included in the prize. 

10.5 Daikin will not be responsible for an attendee’s inability to travel due to insufficient insurance, passport validity, visa requirements, entry restrictions, health requirements or any other personal travel documentation issue. 

10.6 Failure to meet the applicable travel requirements may result in the place being withdrawn and offered to another eligible installer company. 

11. Conduct 

11.1 Attendees must behave responsibly and appropriately throughout the trip and comply with reasonable instructions provided by Daikin, its representatives and its appointed travel providers. 

11.2 Daikin reserves the right to remove an attendee from any part of the trip where their conduct is considered unsafe, unlawful, disruptive or damaging to the reputation of Daikin. 

11.3 Any additional costs arising from an attendee’s misconduct will be the responsibility of the attendee or the installer company they represent. 

12. Personal Information and Publicity 

12.1 Personal information supplied in connection with the promotion will be processed for the purposes of administering the promotion, confirming eligibility, allocating places and organising the trip. 

12.2 Daikin may need to share attendee information with its appointed travel, accommodation, airline, insurance-support and event-management providers where necessary to organise the trip. 

12.3 Successful attendees may be invited to participate in reasonable promotional activity relating to the incentive trip. 

12.4 Subject to obtaining any necessary permissions, Daikin may use successful installer companies’ names, attendee names, photographs and trip-related content in relevant marketing and promotional communications. 

12.5 Personal information will be processed in accordance with Daikin’s applicable privacy policy. 

13. General Conditions 

13.1 Daikin reserves the right to verify all registrations, installations, points totals and qualifying claims. 

13.2 Daikin may disqualify any installer company that: 

a) provides inaccurate, incomplete or misleading information; 

b) submits fraudulent, duplicate or manipulated registrations; 

c) attempts to improperly influence the allocation of trip places; or 

d) breaches these Terms and Conditions. 

13.3 Daikin reserves the right to withhold or withdraw a place where an installer company’s account status, conduct or relationship with Daikin is, acting reasonably, considered inconsistent with the objectives or reputation of the promotion. 

13.4 Daikin reserves the right to withdraw, suspend or amend the promotion if circumstances beyond its reasonable control make this necessary. 

13.5 Daikin’s decision regarding eligibility, qualification, registration points, guaranteed places, rankings and the allocation of trip places will be final. 

13.6 To the fullest extent permitted by law, Daikin will not be responsible for any loss, damage or injury arising from participation in the promotion or acceptance of the prize, except where it is caused by Daikin’s negligence or where liability cannot legally be excluded. 

13.7 These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction. 

Promoter: Daikin Airconditioning UK Limited, The Heights, Brooklands, Weybridge, Surrey, KT13 0NY.