Our warranties have been enhanced to meet the needs of our customers and, as such, offer different terms for customers belonging to our Sustinable Home Network, D1 partner programme and Certified Installer scheme with standard terms for other customers.
- D1 and D1+ Partners
- Certified Installers
- Sustainable Home Network
- Other customers
D1 and D1+ partners benefit from extended commercial warranties typically for:
Up to 7 years on AC equipment
5 years for heating systems
3 years for Applied
A range of warranty extension and transfer options are also available. Please log onto the Partner Portal to find out more about your enhanced warranty options.
Certified Installers benefit from extended commercial warranties typically for:
Up to 5 years on AC equipment
Please log onto the Partner Portal to find out more about your enhanced warranty options.
Our Sustainable Home Network scheme offers 3 and 5 year end-user warranties for our domestic heating customers. Please see our domestic end user warranty page for more information.
For all other customers, we offer a standard commercial warranty typically for 1 or 3 years, depending on the product type. A Value Added Reseller Standard Commercial Warranty is also available for our regional dealers and wholesalers.
Making a warranty claim
If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.