Contact our teams
Office and contacts
Daikin UK Head Office
The Heights, Brooklands, Weybridge, Surrey, KT13 0NY
Monday to Friday 9am to 5.30pm
Sales offices
Daikin UK has a network of offices and training centres around the UK.
The Heights
Brooklands
Weybridge
Surrey
KT13 0NY
01932 879355 (London South sales team)
01932 879360 (London North sales team)
01932 879070 (Heating)
Pre Sales and Customer Sales support
Support during system design and selection.
Daikin UK has an experienced Application & Quotation team in each region to assist with your pre-sales technical decision-making process.
For any product application queries or quotation requests, please don’t hesitate to contact our team in your region from 09.00 – 17.30 on one of the numbers below:
The National Heating Installer Hub provides our installer network with a 'one-stop shop' for all sales and pre-sales enquires and questions.
With a dedicated team to provide you with advice, assitance and excellent levels of customer service, you'll experience the very best of Daikin's support.
Sales Order Support
The team to assist you with your orders
At Daikin UK, our goal is to support your business opportunities. That’s why we’ve invested in both the technology and the people to make it quick and simple to place that all-important order.
To place orders, please speak with our Sales Order Support staff, who are available from 08.30 – 17.30, Monday to Friday. You can place any Sky Air, Splits and Heating orders at any time of day or night via the Daikin ProShop.
The ProShop platform enables you to generate quotes and place orders for Split, Sky Air, VAM and Air Purifier products online, at any time of day or night – and on any device.
Sales support
For any invoicing or account queries, please contact the dedicated Credit Controller for your region.
(Select option 4 for credit control)
Monday to Friday 9am to 5.30pm
If you're a direct buying customer, you can download copies of your invoices and see latest live account balances on the My Daikin customer portal (depending on your access level).
To login or register, please visit my.daikin.co.uk
Daikin UK offers flexible delivery options to suit your needs, with goods returns available on units and accessories for up to 10 days and on spare parts for up to one month from the date of invoice.
To arrange the process of returning goods, please complete a Goods Returns Form available from the My Daikin customer portal. To login or register, please visit my.daikin.co.uk
Monday to Friday 9am to 5.30pm
Post-Sales and Service Support
Daikin UK’s Technical Helpdesk offers invaluable technical support and guidance if you experience on-site issues with commissioning or diagnosing faults.
For support with air conditioning systems, please contact:
01932 879200 (option 3)
Monday to Friday 8am to 5pm
SMS Fault Code Service 07797 801908
For support with heating systems please contact:
Monday to Friday 8am to 5pm from 1st April to 30th September
Monday to Friday 8am to 7pm and Saturday 9am to 3pm from 1st October to 31st March
Daikin Customer Contact Centre
Monday to Saturday 8am to 6pm
If you would like to speak to us, please call on 01932 879230 or email spares@daikin.co.uk.
Open Monday to Friday 8.30am – 5.30pm
In the UK we have over 30,000 parts in our UK warehouse supported by our European part centre that hold over 800,000 parts. This helps us achieve a target of 97% of critical parts with 2 days.
If you hold a direct account with Daikin UK, you can send and view your spare parts orders online using our Spare Parts Bank.
Commercial End Users
If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.
Residential End Users
Register your Daikin product on Stand By Me for lasting peace of mind and expertise on hand, whenever you need it.
Training
Instructor-led courses are held at our regional training centres, located in Bristol, Woking, Birmingham, Manchester and Glasgow. The centres are equipped with the latest range of products, all installed and fully operational, to provide the optimum hands-on experience.
To find out when courses are scheduled at Daikin UK regional training centres and to check availability and book a place: please go to the Daikin UK training website.
21 Woking Business Park
Albert Drive
Woking
Surrey
GU21 5JY
Maple House
Brotherswood Court
Great Park Road
Almondsbury,
Bristol
BS32 4QW
2470 Regents Court
The Crescent
Birmingham Business Park
Birmingham
B37 7YE
17b Cobra Court
Blackmore Road
Manchester
M32 0QY
Unit 2 Glasgow Airport Business Park
Marchburn Drive
Paisley
PA3 2SJ
Service, on-site support and maintenance
We can provide service engineers to assist you with on-site commissioning or service support. All work is documented in a report and sent for your records. To book an engineer, please contact the Regional Service office closest to the site where your equipment is installed. Operating hours are Monday to Friday 9am to 5pm.
Regional dealers and wholesalers
Selected Daikin products are also available to purchase through our authorised resellers.