01932 879275
Open Monday to Friday 9am to 5.30pm
Making a claim
If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.
Existing claim
In order to complete your existing warranty claim, please comlete this online form.
Our warranties have been designed to meet the needs of our customers and, as such, offer different terms for customers belonging to our D1 partner programme, Sustainable Home Network and other customers.
- D1 and D1+
- Sustainable Home Network
- Other
D1 and D1+ Partners
D1 and D1+ partners now benefit from extended commercial warranties typically for:
- 7 years on AC equipment
- 5 years for heating systems
- 3 years for Applied
- 3 years for refrigeration
A range of warranty extension and transfer options are also available. Please log onto the D1 Partner Portal to find out more about your enhanced warranty options.
Sustainable Home Network
Our Sustainable Home Network scheme offers 3 and 5 year end-user warranties for our domestic heating customers. Please see our domestic end user warranty page for more information.
Other customers
For all other customers, we offer a standard commercial warranty typically for 1 or 3 years, depending on the product type. A Value Added Reseller Standard Commercial Warranty is also available for our regional dealers and wholesalers.