Making a claim
If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.
- D1 and D1+
- Sustainable Home Network
D1 and D1+ Partners
D1 and D1+ partners now benefit from extended commercial warranties typically for:
- 7 years on AC equipment
- 5 years for heating systems
- 3 years for Applied
- 3 years for refrigeration
A range of warranty extension and transfer options are also available. Please log onto the D1 Partner Portal to find out more about your enhanced warranty options.
Sustainable Home Network
Our Sustainable Home Network scheme offers 3 and 5 year end-user warranties for our domestic heating customers. Please see our domestic end user warranty page for more information.
For all other customers, we offer a standard commercial warranty typically for 1 or 3 years, depending on the product type. A Value Added Reseller Standard Commercial Warranty is also available for our regional dealers and wholesalers.