Terms and Conditions

Grand Designs free UP series Terms and Conditions

Summary

• Register your interest in getting a Daikin heat pump
• When you get it installed through a Sustainable Home Network member,  get a free Up Series sensor.
• Sensor (model code EHEM1S3C) value is £325 (including cost of sensor & 5 years subscription to the energy management functionality)
• Offer does not include the installation cost of the sensor
• Sensor should be  sourced by the SHN installer as part of their installation.
• To activate features of the Up Series sensor,  you will need to register your warranty on Stand-by-me & connect an ONECTA smart phone app to your heat pump.  
• Installations outside of leads registered at the show are not eligible for the free sensor

How to participate

1. In order to enter this promotion, register your details with the Daikin team on Stand D20. Contact details to be logged on the day by completing one of the Find an Installer forms at Grand Designs Live to speak to an installer at the Grand Designs Birmingham 2025. 
2. All entries must include your name, email address, postal address (including postcode), telephone number, product interest and agreement to talk to an installer who will be an external independent party.
3. Entries that do not comply with these terms and conditions will be void and will not be entered into this promotion. The promoter will not accept responsibility if contact details provided are incomplete or inaccurate.
4. You may only submit one entry to this promotion. Entries over the maximum number of entries will be void and will not be entered into this promotion.

Start date

1. This promotion will start at the beginning of the Grand Designs Show on Friday 2nd October 2025

Closing date

1. The promotion will end when the show closes on the Sunday 5th October 2025. Entries received by the promoter after this time will be void and will not be entered into this promotion.
2. Heat pump systems must be ordered by 31 March 2026 and registered on Stand By Me by 31 May 2026 to activate the Up Series functionality.

Promotion

1. Details of the prize are given above in the “Summary”.
2. Register your interest in getting a Daikin heat pump by completing one of the Find an Installer forms at Grand Designs Live 
3. Daikin will share your interest in a Daikin heat pump with a local installer to start your heat pump journey
4. When you get it installed through a Sustainable Home Network member,  your installer can claim a free Up Series sensor for your heat pump.
5. Sensor (model code EHEM1S3C) value is £325 (including cost of sensor & 5 years subscription to the energy management functionality)
6. Offer does not include the installation cost of the sensor
7. Sensor should be  sourced by the SHN installer as part of their installation.
8. To activate features of the Up Series sensor,  you will need to register your warranty on Stand-by-me & connect an ONECTA smart phone app to your heat pump.  
9. The promotion is non-exchangeable, non-transferable and no cash alternatives will be offered. The promotion does not include any additional costs or expenses.
10. The promoter reserves the right to substitute promotional products with another product of equal or higher value if circumstances beyond our control make it necessary to do so.

Restrictions and requirements

1. Please note the following restrictions and requirements apply:
   • Entrants must be over 18 at the date of entry into the draw and be resident in the United Kingdom
   • Employees of the promoter and their immediate families are ineligible to enter this promotion.
   • Initial lead must have been registered at GDL

Publicity and personal information

1. Please note that your personal information will be used to process your entry, to contact you about your entry, and for the purpose outlined in paragraph 8.2 below. Please see our privacy policy Data protection policy | Daikin for more details regarding how the promoter will use your personal information.
2. The winners will be announced on the Daikin social media platforms within a couple of weeks of notification. 
3. You may be asked to participate in publicity relating to this promotion if you are selected as a winner.

General

1. This promotion is operated by Daikin Airconditioning UK Limited whose registered office is at The Heights, Brooklands, Weybridge, Surrey, KT13 0NY.
2. Entrants acknowledge that copyright in submissions will be owned by the promoter. Entrants agree to assign to the promoter (by way of a written document, separate to these terms and conditions) all intellectual property rights in the submission with full title guarantee and to waive their moral rights in the submission.
3. While nothing in these terms and conditions will limit or exclude the promoter’s liability for death or personal injury caused by its negligence or for fraud, the promoter will not be legally responsible to entrants or winners for any losses that were not foreseeable to the promoter or to the entrant at the time of entry to the promotion or which are caused by a third party.
4. The laws of England and Wales apply to these terms and conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
5. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.