Daikin UK has opened a new Altherma Heating Contact Centre, ready for the winter season. The dedicated service centre will be operating for extended hours, six days a week, to deliver comprehensive support for homeowners across the UK in response to the increasing demand for heat pump systems in the heating market.
The new Heating Contact Centre will provide dedicated service for homeowners throughout the high demand winter season - when 70% of total calls are received – supporting the delivery of comprehensive maintenance contracts to help provide total peace of mind for customers.
The centre aims to deliver first class service standards, by providing trained Daikin operators to handle heating service calls from homeowners, as well as site visit requests from installers.
To offer this crucial support, the Heating Contact Centre will operate longer hours from the 1st of October for six months during the winter season. These new hours of operation will be 8am-7pm Monday-Friday, and 9am-3pm on Saturdays.
Working alongside Daikin UK’s three regional service offices - which will continue to handle enquiries for all chiller, airconditioning and installer-led heating service requests - the centre will have access to the company’s 150 service partner engineers.
The Daikin technical helpdesk will also continue to provide remote technical support by phone to installers who need troubleshooting and technical assistance on site.
Iain Bevan, Commercial Director for Heating and Renewables at Daikin UK has said, “The Heating Contact Centre has been created to deliver dedicated support for homeowners and a heating service in line with the expectation of Daikin UK as a premium brand.
“With a focus on delivering a superior service, the centre will continue to support the growth of individual installer businesses by expanding our maintenance contract offering.
“Furthermore, the expert Daikin UK back office team will support the call centre and continue to develop our comprehensive network of service partners by delivering dedicating training, and superior sales and installer support.”
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