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Contact our teams

Office and contacts

Daikin UK Head Office

The Heights, Brooklands, Weybridge, Surrey, KT13 0NY

Monday to Friday 9am to 5.30pm

Sales offices

Daikin UK has a network of offices and training centres around the UK.

The Heights

Brooklands

Weybridge

Surrey

KT13 0NY

01932 879355 (London South sales team)

01932 879360 (London North sales team)

01932 879070 (Heating)

7 Harp Lane

London

EC3R 6DP

01932 879350

Maple House

Brotherswood Court

Great Park Road

Almondsbury

Bristol

BS32 4QW

01932 879320

2470 Regents Court

The Crescent

Birmingham Business Park

Birmingham

B37 7YE

01932 879370

17b Cobra Court

Blackmore Road

Manchester

M32 0QY

01932 879340

Unit 2 Glasgow Airport Business Park

Marchburn Drive

Paisley

PA3 2SJ

01932 879330

Pre Sales and Customer Sales support

Support during system design and selection.

Daikin UK has an experienced Application & Quotation team in each region to assist with your pre-sales technical decision-making process.

 

For any product application queries or quotation requests, please don’t hesitate to contact our team in your region from 09.00 – 17.30 on one of the numbers below:

The National Heating Installer Hub provides our installer network with a 'one-stop shop' for all sales and pre-sales enquires and questions.

With a dedicated team to provide you with advice, assitance and excellent levels of customer service, you'll experience the very best of Daikin's support.

heating@daikin.co.uk

01932 879070

 

Sales Order Support

The team to assist you with your orders

At Daikin UK, our goal is to support your business opportunities. That’s why we’ve invested in both the technology and the people to make it quick and simple to place that all-important order.

 

To place orders, please speak with our Sales Order Support staff, who are available from 08.30 – 17.30, Monday to Friday. You can place any Sky Air, Splits and Heating orders at any time of day or night via the Daikin ProShop.

The ProShop platform enables you to generate quotes and place orders for Split, Sky Air, VAM and Air Purifier products online, at any time of day or night – and on any device.

 

Sales support

For any invoicing or account queries, please contact the dedicated Credit Controller for your region.

01932 879000

(Select option 4 for credit control)

Monday to Friday 9am to 5.30pm

ukcreditcontrol@daikin.co.uk

 

If you're a direct buying customer, you can download copies of your invoices and see latest live account balances on the My Daikin customer portal (depending on your access level).

 

To login or register, please visit my.daikin.co.uk

Daikin UK offers flexible delivery options to suit your needs, with goods returns available on units and accessories for up to 10 days and on spare parts for up to one month from the date of invoice. 

To arrange the process of returning goods, please complete a Goods Returns Form available from the My Daikin customer portal. To login or register, please visit my.daikin.co.uk

01932 879150

Monday to Friday 9am to 5.30pm

 

 

 

 

Post-Sales and Service Support

Daikin UK’s Technical Helpdesk offers invaluable technical support and guidance if you experience on-site issues with commissioning or diagnosing faults.

For support with air conditioning systems, please contact:

01932 879200 (option 3)

Monday to Friday 8am to 5pm

technicalhelp@daikin.co.uk

SMS Fault Code Service 07797 801908

For support with heating systems please contact:

01932 879277

Monday to Friday 8am to 5pm from 1st April to 30th September

Monday to Friday 8am to 7pm and Saturday 9am to 3pm from 1st October to 31st March

technicalhelp@daikin.co.uk

 

Daikin Customer Contact Centre

Monday to Saturday 8am to 6pm

01932 879271

customercentre@daikin.co.uk

If you would like to speak to us, please call on 01932 879230 or email spares@daikin.co.uk

Open Monday to Friday 8.30am – 5.30pm

In the UK we have over 30,000 parts in our UK warehouse supported by our European part centre that hold over 800,000 parts. This helps us achieve a target of 97% of critical parts with 2 days.

If you hold a direct account with Daikin UK, you can send and view your spare parts orders online using our Spare Parts Bank.

Commercial End Users

If you have a component failure and it is within the warranty period then we are here to help. After you have spoken to our Technical Helpdesk to confirm diagnosis, simply contact the warranty team.

01932 879275

warranty@daikin.co.uk

Residential End Users

Register your Daikin product on Stand By Me for lasting peace of mind and expertise on hand, whenever you need it.

Training

Instructor-led courses are held at our regional training centres, located in Bristol, Woking, Birmingham, Manchester and Glasgow. The centres are equipped with the latest range of products, all installed and fully operational, to provide the optimum hands-on experience.

To find out when courses are scheduled at Daikin UK regional training centres and to check availability and book a place: please go to the Daikin UK training website.

01932 879260

training@daikin.co.uk

21 Woking Business Park

Albert Drive

Woking

Surrey

GU21 5JY

Maple House

Brotherswood Court

Great Park Road

Almondsbury,

Bristol

BS32 4QW

2470 Regents Court

The Crescent

Birmingham Business Park

Birmingham

B37 7YE

17b Cobra Court

Blackmore Road

Manchester

M32 0QY

Unit 2 Glasgow Airport Business Park

Marchburn Drive

Paisley

PA3 2SJ

Service, on-site support and maintenance

We can provide service engineers to assist you with on-site commissioning or service support. All work is documented in a report and sent for your records. To book an engineer, please contact the Regional Service office closest to the site where your equipment is installed. Operating hours are Monday to Friday 9am to 5pm.

Regional dealers and wholesalers

Selected Daikin products are also available to purchase through our authorised resellers.