The Daikin UK service department supplies a range of services to support our customers.
Service support on-site
We can provide service engineers to assist you with on-site commissioning or service support. All work is documented in a report and sent for your records. To book an engineer, please contact the Regional Service office closest to the site where your equipment is installed. Operating hours are Monday to Friday 9am to 5pm.
From 1st January 2018, a new Regional Service Team will be based at the Daikin UK Manchester office, to provide dedicated support for customers and end users located in Northern England and North Wales.
The Service team already based in the Glasgow office will continue to provide support for customers and end users in Scotland & Northern Ireland.
The Northern England and North Wales Service Team is the fourth regional service established by Daikin UK, with the London and Eastern Service Team operating from our Weybridge office and the Western & Midlands Service team operating from our Bristol office.
By providing more dedicated resources at a regional level, our aim is to enhance the service levels for all our product ranges and deliver the highest customer satisfaction.
London and Eastern Service Team
0845 641 9274
Western and Midlands Service Team
0845 641 9278
Scotland and Northern Ireland Service Team
0845 641 9279
Northern England and North Wales Service Team
0845 641 9284
Commissioning and project support
Daikin UK offers a full commissioning service, which includes the charging of additional refrigerant, setting up of all Daikin control systems, operation testing and validation. A detailed commissioning report is produced per system to aid you with handover of the project. If you require dedicated support throughout your project, we can now offer an extended service to meet all your project requirements.
Dedicated project support
For larger projects, Daikin UK Service department offers complete Project Support from the point of order to system handover. Our service engineers will assist you throughout the project, providing a dedicated contact for technical queries and support, installation checks and commissioning. As part of our Project Support service, we conduct surveys during the installation to ensure it is installed to our specification and rules, witness the strength/pressure test on the DX side, evacuate the systems, charge with any additional refrigerant and configure any ITM controls prior to commissioning.
If you would like Daikin UK to support you with commercial maintenance contracts, we can offer a full service package, including 24 hour support, for account holding customers.
Domestic heating customers
Daikin UK offers comprehensive heat pump maintenance as a premium after care service for Daikin Altherma systems. All parts, labour and call-outs are covered in the unlikely event of a heating or hot water failure (subject to T&Cs).
For total comfort and peace of mind, this heat pump maintenance package also includes an annual maintenance visit, to help keep your customers’ systems running efficiently throughout the year and minimise the risk of any breakdowns.
Daikin UK also offers a basic heat pump maintenance package, which entitles you to an annual maintenance visit, during which our engineer will ensure that your Altherma heat pump is operating within the optimum conditions to maximise energy efficiency. Any potential issue can be dealt with by a Daikin engineer. You will also be entitled to a discount on the cost of spare parts and labour.
Energy monitoring and auditing
Daikin UK offers an increasing range of energy monitoring and auditing services, plus remote monitoring and prediction solutions (DNSS). Please ask your sales engineer if you have a project that you think may be suitable for including in an energy monitoring and auditing trial.