Daikin has spent more than 100 years developing heating and cooling technologies that help people enjoy comfortable, efficient homes and buildings. This experience is helping more households and organisations choose lower-carbon heating with confidence, knowing support is available long after installation.
In the UK, that confidence is strengthened by working alongside Robert Heath Heating and Saltire Facilities Management, combining Daikin's product knowledge and technical expertise with their dedicated service experience.
A stronger service network means support that lasts long after installation.
Together, we’re helping homeowners, installers, housing providers and partners get more from heating systems throughout their lifetime.
Support you can count on
Here's what our joined-up approach means for you, in practice:
- practical support after installation
- clearer routes to service and maintenance
- access to Daikin guidance through the Homeowner Hub
- warranty and aftercare information through Stand By Me
- experienced service teams supporting long-term system performance
For installers and housing providers, it also means added reassurance that customers and residents can access support when they need it.
Built on Daikin expertise
Daikin is recognised globally for heating, cooling, ventilation, air purification and refrigeration technologies. From heat pump innovation to ongoing product development, Daikin's focus is on giving customers practical support, clear information and reliable aftercare.
Robert Heath Heating and Saltire Facilities Management bring valuable service experience, strong customer relationships and established knowledge of the housing sector. As part of the Daikin Group, they help strengthen the service network behind Daikin heating systems, while continuing to support customers and partners with the professionalism they know and trust.
Support beyond installation
A heating system is a long-term investment. To keep it running safely, efficiently and reliably, it needs the right support throughout its life.
That's where Robert Heath Heating and Saltire come in. Alongside Daikin's installer network, they provide dedicated service and maintenance for customers across England, Wales and Scotland.
Warranty information and registration are handled through Stand By Me, while the Homeowner Hub gives heat pump owners simple guidance on how their system works, how to look after it, and what to do if they need help.
Installers remain an important part of that journey. Where an installer provides servicing and maintenance, customers can continue to use them. Where further support is needed, Robert Heath Heating and Saltire help ensure customers have access to professional help.
How the support network works
- Daikin
- Robert Heath Heating
- Saltire Facilities Management
Daikin
The technology and expertise behind every heat pump, backed by aftercare through the Homeowner Hub and Stand By Me.
Robert Heath Heating
Expert engineers across England and Wales, trained on Daikin systems and ready to help with maintenance and ongoing care.
Saltire Facilities Management
Expert engineers across Scotland, trained on Daikin systems and ready to help with maintenance and ongoing care.
Confidence for homeowners and housing providers
Reliable aftercare is especially important as more homes move to low-carbon heating.
Homeowners need clear advice, simple support routes and confidence that help is available if they need it. Housing providers also need service partners who understand the importance of comfort, reliability and long-term care for residents.
By bringing Daikin, Robert Heath Heating and Saltire closer together, we can provide stronger support across the customer journey.
This includes:
- product knowledge
- warranty registration
- maintenance options
- practical homeowner guidance
- servicing and ongoing support
- clearer routes to help when needed
Frequently Asked Questions
No. Installers remain an important part of the customer journey. Where an installer provides servicing and maintenance, customers can continue to use them.
Robert Heath Heating supports Daikin heat pump owners across England and Wales, providing maintenance and ongoing care.
Daikin acquired Robert Heath Heating in 2024 to strengthen long-term residential service capacity across England and Wales.
Saltire Facilities Management looks after Daikin heat pump owners across Scotland, providing maintenance and ongoing care.
Saltire Facilities Management joined the Daikin Group in July 2025, strengthening Daikin's residential heat pump service network in Scotland.
Yes. As part of the Daikin Group, both Robert Heath Heating and Saltire engineers are trained on Daikin heat pump systems, helping ensure consistent, professional care.
Yes. Both have established experience supporting housing providers, helping ensure reliable heating and hot water for residents.
The Homeowner Hub provides practical guidance, troubleshooting tips, warranty information and maintenance support.
Stand By Me helps Daikin customers keep warranty information, service records and aftercare options in one place.
Need support with your Daikin system?
If you already have a Daikin heat pump, visit the Homeowner Hub for practical guidance, troubleshooting tips, warranty information and maintenance support.